Return, Refund, Exchange Policy

We want you to feel confident and excited about every purchase. Below is our official policy regarding returns, exchanges, and alterations:

Unless otherwise stated via written approval, all purchases are considered final sale.
Email confirmation is required for any exception.

No Returns or Exchanges: These items are sold as-is. Please double-check sizes and details before purchasing.
Sale Items: All discounted items are final and cannot be returned or exchanged.

No Refunds or Exchanges: Custom pieces are made just for you — we do not offer refunds or exchanges.
Free Alteration Window: You have 5 calendar days after delivery to request 1 free alteration. Additional changes will incur a fee.
Eligibility: Garment must be in original, unaltered condition to qualify for free alterations.
Alteration Process: Email us right away if changes are needed. We’ll walk you through the next steps.
Not Included: Free alterations do not cover new design requests or major construction changes.
First Fitting Commitment: Once design, fabric, and embellishments are selected at the first fitting, changes afterward will include a surcharge.

No Refunds or Returns: We do not accept returns or issue refunds for prom items. These are time-sensitive, and made to measure.
Adjustments: We offer fitting or minor alterations if needed to perfect your dress.
Contact Within 3 Days: You must contact us within 3 days of delivery to schedule adjustments.
Limitations: Alterations are limited to fit only. New designs or extensive changes will incur fees.
Communication: Keep us informed and we’ll work with you to ensure your gown feels just right.

We're committed to delivering pieces that make you look and feel amazing.
Questions? Email us at shop@look2wiceboutique.com